Reporting an Issue

In case of a medical emergency, fire or police incident, please call 911 immediately.

If your emergency is related to property damage due to a leak, flood, lack of heat, lack of hot water, inoperable elevators or other urgent matters, please call our office during regular office hours at (604) 684 3515 or the after-hours call center at 1 (888) 622 6250.

For non-urgent repair items, please either complete the online form below, or complete a paper Request for Repairs form and place it in the manager’s box at your building. Paper forms are picked up twice a week and prioritized based on urgency.

Request for Repairs

Submitting this request will authorize the Building Manager and/or Contractor to have access to my suite at any time between the hours of 8:00 AM and 4:30PM on their earliest convenient day to perform the requested repairs.
During COVID-19, residents MUST wear a mask or vacate suite while repairs are in process. PLEASE NOTE we will not perform repairs unless these guidelines are met. A mask will be provided upon request. Thanks for your co-operation.
Date*
Date Format: MM slash DD slash YYYY
Your Name*
Your email address
Your Phone Number
Building*
Suite Number*
Nature of Problem in the Suite*
File
Drop files here or

Accepted file types: jpg, jpeg, gif, png, heic.
If you have a photo of the issue, you can upload it here (optional). This form accepts the following image file formats: .jpg/.jpeg, .png, .gif, and .heic only. (You can upload a maximum of 3 files. Each file must be 8MB or less.)
By clicking Submit below, you are authorizing the Brightside Staff and/or Contractor to have access to your suite at any time between the hours of 8:00 AM and 4:30PM on their earliest convenient day to perform the requested repairs.

Download the fillable paper Request for Repairs form here.

If you have a complaint about another resident, try to talk to your neighbour first. People often don’t realize and don’t mean to disturb their neighbours. If issues cannot be resolved, please complete and submit a written complaint using the appropriate complaint form.

All complaints and other issues must be submitted in writing on our complaints form and must contain details including time, date and nature of the incident. Verbal and anonymous complaints cannot be accepted. Please note all residents have the right to dispute complaints.

Resident Complaint

Your name*
Your email address
Your phone number
Building*
Your Suite number*
Date of incident
Date Format: MM slash DD slash YYYY
Time of incident

: HH

MM
Suite subject to your complaint
Details of complaint*
If this complaint leads to a hearing with the Residential Tenancy Branch, do you authorise Brightside to use the details of this complaint as evidence? The details of the complaint will be sent as evidence to both the Residential Tenancy Branch and to the Tenant about whom the complaint letter is regarding.*
- Yes
- No
If this complaint leads to a hearing with the Residential Tenancy Branch, do you authorise Brightside to release your name and/or unit number as evidence? The information will be sent as evidence to both the Residential Tenancy Branch and to the Tenant about whom the complaint letter is regarding.*
- Yes
- No
*Please note that contact information is not released under any circumstances, but failure to authorize the release of this complaint letter, will result in Brightside unable to take any action*
If you have not authorized the release of this letter or other information, please state the reason(s) why:
Type your full name to sign this form*

Download the paper Resident Complaint Form here

Emergencies

Repairs

Request for Repairs

Complaints

Resident Complaint

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