Brightside Community Homes Foundation
#300 – 905 West Pender Street,
Vancouver, B.C.
V6C 1L6

P: (604) 684 3515
F: (604) 684 3677

Reporting an Issue

Emergencies

In case of a medical emergency, fire or police incident, please call 911 immediately.

If your emergency is related to property damage due to a leak, flood, lack of heat, lack of hot water, inoperable elevators or other urgent matters, please call our office during regular office hours at (604) 684 3515 or the after-hours call center at 1 (888) 622 6250.

Repairs

For non-urgent repair items, please either complete the online form below, or complete a paper Request for Repairs form and place it in the manager’s box at your building. Paper forms are picked up twice a week and prioritized based on urgency.

 

Request for Repairs


  • Submitting this request will authorize the Building Manager and/or Contractor to have access to my suite at any time between the hours of 8:00 AM and 4:30PM on their earliest convenient day to perform the requested repairs.

  • During COVID-19, residents MUST wear a mask or vacate suite while repairs are in process. PLEASE NOTE we will not perform repairs unless these guidelines are met. A mask will be provided upon request. Thanks for your co-operation.
  • Date Format: MM slash DD slash YYYY
  • By clicking Submit below, you are authorizing the Brightside Staff and/or Contractor to have access to your suite at any time between the hours of 8:00 AM and 4:30PM on their earliest convenient day to perform the requested repairs.

 

Download the fillable paper Request for Repairs form here.

Complaints

If you have a complaint about another resident, try to talk to your neighbour first. People often don’t realize and don’t mean to disturb their neighbours. If issues cannot be resolved, please complete and submit a written complaint using the appropriate complaint form.

All complaints and other issues must be submitted in writing on our complaints form and must contain details including time, date and nature of the incident. Verbal and anonymous complaints cannot be accepted. Please note all residents have the right to dispute complaints.

 

Resident Complaint

  • Date Format: MM slash DD slash YYYY
  • :
  • *Please note that contact information is not released under any circumstances, but failure to authorize the release of this complaint letter, will result in Brightside unable to take any action*

 

Download the paper Resident Complaint Form here

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