March 24, 2020

We understand that this is a stressful time for everyone, and we want all of our resident community to know that we are working hard to ensure your health, safety, and well-being.

If you are experiencing extraordinary hardship as a result of the COVID-19 pandemic, we invite you to contact our office by phone or by email. Note that while we may not have an immediate solution to your concern, this is an effort to better understand how our residents are impacted by the COVID-19 pandemic, and we are exploring ways we may be able to help. You can contact us by email at info@brightsidehomes.ca or by leaving a voicemail at 604-684-3515.

To help reduce the chances of COVID-19 transmission, we have enhanced our cleaning regime in all buildings and increased sanitization of all common areas and high-touch surfaces. If we learn of a case of COVID-19 in one of our buildings, Brightside will promptly notify the residents of that building.

To ensure residents do not worry about their housing security, we have suspended all evictions due to non-payment of rent, in accordance with BC Housing. Furthermore, if your employment income has stopped or decreased due to circumstances related to the COVID-19 pandemic, you may be eligible for a rent adjustment. Residents wishing to discuss a rent adjustment as a result of a change in employment income should contact incomereview@brightsidehomes.ca, or by leaving a voicemail at 604-684-3515.

Please note that your rent is still due as scheduled and will remain owing until fully paid. If you are able to pay your rent on time, you are expected to do so. Remember that our head office is closed to all visitors, so rent must be paid by cheque (by deposit into the building manager’s drop-box). Residents currently set up for Pre-Authorized Debit will have their rent withdrawn on the first of every month, as per usual.

While we are doing everything we can to help safeguard our resident community and limit the spread of COVID-19, we urge our residents to do their part by:

• Practicing social distancing or self-isolation
• Engaging in proper hygiene practices
• NOT congregating in groups other than members of your household

These are unprecedented times, and the COVID-19 situation evolves often. Our aim is to provide residents with relevant updates and information – in the form of numbered briefs – on a weekly basis. You can also find information about our response to COVID-19 and other resources at brightsidehomes.ca.

Practice social distancing, wash your hands often, and stay safe.