Brightside Community Homes Foundation (“Brightside”) is a charitable, non-profit housing society that has been providing affordable rental homes for seniors, families, and people with disabilities for over 70 years. Brightside is committed to creating inclusive, resilient communities, throughout Metro Vancouver, with safe and secure homes for those that may otherwise struggle to meet the demands of market housing.

 

COMMITMENT TO DIVERSITY

At Brightside, we envision a future where all people have access to homes within a safe, vibrant and healthy community. We are committed to recognizing and reflecting the diversity of the people we house, the communities we build, and the talent we employ. Brightside fosters an inclusive workplace culture where ideas, individual abilities and diverse perspectives are valued and each person is encouraged to learn, develop, and contribute in a meaningful way.

 

OPPORTUNITY

Brightside is currently seeking to fill a full-time, permanent position on our Property Services team in the role of the Mobile Field Technician. This busy and challenging role will join a team responsible for servicing our portfolio of 26 multi-unit residential properties located in Metro Vancouver. This position will report directly to the Director of Property Services.

 

MAIN AREAS OF FOCUS

  • To ensure the general upkeep of assigned portfolio of properties by completing minor repairs and reporting any larger maintenance issues;
  • To inspect assigned portfolio of properties on a regular basis; and
  • To provide exceptional customer service to our resident community.

 

KEY POSITION RESPONSIBILITIES

  • Perform in-suite repairs and maintenance, as assigned;
  • Perform basic repairs to common areas, including interior and exterior of buildings;
  • Adhere to strict compliance with the Residential Tenancy Act at all times and particularly when providing notice and/or access to units;
  • Ensure safety and security in residential buildings;
  • Ensure all lighting is operational, entry phones are functioning, exit doors and lights are in a good state of repair, railings are secured, and ramps are clear;
  • Perform basic plumbing (leaks/toilet/sink repair or replacement), electrical, and drywall repairs;
  • Perform basic appliance repair (stoves, fridges, range hoods);
  • Perform basic door, sliding door, lock, and/or window repair;
  • Facilitate in-suite demolition, as required;
  • Demonstrate customer service excellence with our residents and conduct field activities in a courteous and respectful manner;
  • Communicate with residents regarding work progress;
  • Provide authorized building or suite access to contractors, service providers, etc. and supervise their work;
  • Document and report pre-and-post maintenance jobs by taking photos and/or notes and emailing it to head office;
  • Prepare buildings as required for contractors;
  • Salt and clear snow from walkways, as required;
  • Participate in on-call rotation one weekend per month, as required;
  • Perform other repair duties that might be required from time to time; and
  • Assist the Director, Property Services with ad hoc tasks as required.

 

The preceding job description is not exhaustive and may change from time to time depending on the needs of the organization.

 

SKILLS & EXPERIENCE REQUIRED

  • Good home maintenance skills with basic knowledge of plumbing, electrical, or carpentry experience would be considered an asset.
  • Must be physically fit to lift 50lbs comfortably and climb multiple flights of stairs, if/when needed.
  • Proven ability to communicate effectively in both verbal and written English.
  • Ability to demonstrate patience, tolerance, diplomacy and exercise tact and good judgement when dealing with a variety of clients of diverse cultural, educational and socio-economic backgrounds and behavioral issues.
  • Ability to preserve and respect resident confidentiality.
  • Excellent interpersonal and customer service skills.
  • Good conflict resolution and problem-solving skills.
  • Be a team player that demonstrates a positive attitude, is personable and courteous in working with all levels of staff and management.
  • Willingness to learn and follow instructions.
  • Resourceful and able to take responsibility for assigned tasks.
  • Must possess a valid Class 5 Driver’s license and clean driving record.
  • Ability to use various functions on a smart phone (for calling, texting, emailing, and taking/sending photos).
  • Integrity and reliability with a track record of ethical conduct are paramount for this role.

* Important: A criminal record check for working with vulnerable children and adults is required for this position.

 

ADDITIONAL INFORMATION

Field Office: Within the Collingwood neighbourhood of Vancouver. Each workday, Field team members meet at the Field Office for the morning briefing, to collect assignments, tools, and/or work vehicles, and return at the end of the workday.

Hours of Work: The Field team’s typical hours of work will be based on a 37.5 hour work week; 8:00 am to 4:30 pm, Monday to Thursday, and 8:00 am to 2:30 pm on Fridays, with a 30-minute daily lunch break. Brightside may require some flexibility in scheduling to address deadlines and other issues.

The Field team may be required, on occasion, to work outside the typical hours of work. Overtime must be authorized in writing, in advance, and signed off by their manager within 24 hours unless associated with being “on-call”. The members of the Field team are expected to participate as part of the “on-call” rotation one weekend per month. The Plumber on staff is the first point of contact for all plumbing issues including after-hours callouts (24/7). A monthly on-call allowance is provided to each Field team member, in addition to overtime pay.

Diversity & Inclusion: All Brightside employees are expected to accept and champion Brightside’s Commitment to Diversity and Inclusion and should be well aligned with this commitment and Brightside’s core values.

Compensation: Brightside is proud to be a certified Living Wage employer. Salary range for this position is $53,000-59,000 per annum. Our competitive extended health benefits package includes dental and vision care, as well as an employer-matching RRSP program after three months of continuous employment.

 

HOW TO APPLY

Brightside is an inclusive employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

We always look forward to receiving applications from great people who would like to work with us! If you think you’d be a good fit for Brightside, we invite you to submit your resume and cover letter in PDF format to: careers@brightsidehomes.ca with “Mobile Field Technician + {Your Name}” in the subject line.

Postings will remain open until the specified submission deadline or until filled. We thank all applicants for their interest in these career opportunities, however, only candidates selected for an interview will be contacted.

 

Posted on September 9, 2024