Brightside Community Homes Foundation (“Brightside”) is a private-sector, non-profit organization that owns and manages 26 buildings across the city of Vancouver, providing affordable housing to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1000 residents.

 

OPPORTUNITY

Brightside is currently seeking to fill a full-time, permanent position on our Field Operations team in the role of Plumber & Mobile Field Technician. This busy and challenging role will be responsible for servicing our portfolio of multi-unit residential properties. This position will report directly to the Field Manager and will work under the guidance of the Director of Operations.

 

MAIN AREAS OF FOCUS

  • To provide plumbing-related installation, service repairs, and maintenance for Brightside’s multi-unit residential properties.
  • To conduct monthly visits to all properties to prevent and check for leaks and overall functioning of mechanical equipment.
  • To ensure compliance with building codes and safety standards.
  • To ensure general upkeep of assigned portfolio of properties and report any larger repair and/or maintenance issues.
  • To provide exceptional customer service to our resident community.

 

KEY POSITION RESPONSIBILITIES

  • Conduct in-suite plumbing repairs, maintenance, and troubleshooting;
  • Perform repairs to mechanical system as required;
  • Serve as the first point of contact for plumbing/mechanical emergencies;
  • Report repairs to the Field Manager that require mechanical contractor(s);
  • Collaborate with general contractors and other trades/professionals, as needed;
  • Ensure compliance with the Residential Tenancy Act at all times and particularly when providing notice to access units;
  • Read and interpret building drawings/blueprints;
  • Assemble and install pipes and tubes with attention to existing infrastructure;
  • Assist pipefitters in the layout, assembly, and installation of plumbing, heating, and gas systems, as required;
  • Address deficiencies found during mechanical inspections;
  • Replace equipment (such as hot water tanks) as directed by the Field Manager;
  • Select and oversee the procurement of construction materials and equipment;
  • Perform plumbing upgrades in turnover suites;
  • Ensure all plumbing assignments are addressed and completed within a reasonable timeframe;
  • Complete drywall patching after opening holes;
  • Complete general repairs to common areas, including building exterior, as required;
  • Assist fellow Field technicians with duties, as required;
  • Conduct basic electrical and appliance repairs (eg. stoves, fridges, range hoods);
  • Conduct drywall repair, interior/exterior door repairs, lock maintenance;
  • Perform basic window/sliding door repairs;
  • Provide (internal and external) customer service in a courteous and professional manner;
  • Clearly communicate with residents regarding work-in-progress;
  • Report and record pre-and-post maintenance jobs by taking photos and submitting to office staff, as required;
  • Take due care to not damage or soil property when conducting in-suite work;
  • Tidy up work area upon completion;
  • Assist with salting and clearing snow, as required; and
  • Other duties, as assigned by the Field Manager.

The preceding job description is not exhaustive and may change from time to time depending on the needs of the Foundation.

 

SKILLS & EXPERIENCE

  • Must possess valid plumbing license; third-year or greater/equivalent;
  • Diploma from a trade school or successful completion of apprenticeship;
  • Minimum three (3) years’ experience troubleshooting and conducting plumbing repairs and installations;
  • Knowledge of building codes, safety regulations, and safety practices;
  • Skilled in the use of hand and power tools used in the plumbing trade;
  • Solid understanding of water distribution and disposal systems in residential, commercial, and industrial buildings;
  • Ability to complete projects unsupervised and unassisted;
  • Must possess valid BC Class 5 Driver’s License with a clean driving record;
  • Ability to use and navigate technology including smart phones (making calls, sending/receiving texts, taking/sending photos, etc.) and Microsoft Office suite;
  • Cultural agility: Ability to work respectfully, knowledgeably, and effectively with our residents and vulnerable populations;
  • Resident and service-focused: Exceptional commitment to delivering the highest levels of customer service to our residents; and
  • Good written and oral communication skills: Including the ability to communicate effectively and inclusively with a variety of individuals in a professional and sensitive manner, while also maintaining the highest levels of confidentiality.
  • Additional skills/training such as a gas ticket, cross-connection, pump truck operation, etc. would be considered assets.

 

ADDITIONAL INFORMATION

A criminal record check for working with vulnerable children and adults is required for this position.

Field Office: Our Field Office is located on the Parkade level of 2950 Euclid Avenue, Vancouver. Each workday, Field team members meet at the Field Office for the morning briefing, to collect assignments, tools, and/or work vehicles, and return at the end of the workday.

Hours of Work: The Field team’s typical hours of work will be 8:00 am to 4:30 pm, Monday to Thursday, and 8:00 am to 2:30 pm on Fridays, with a 30-minute daily lunch break. Brightside may require some flexibility in scheduling to address deadlines and other issues. The Field team may be required, on occasion, to work outside the typical hours of work. Overtime must be authorized in writing, in advance, and signed off by their Manager within 24 hours unless associated with being “on-call”. The members of the Field team are expected to participate as part of the “on-call” rotation one
weekend per month. The Plumber on staff is the first point of contact for all plumbing issues including after-hours callouts (24/7). A monthly on-call allowance is provided to each Field team member, in addition to overtime pay.

Diversity & Inclusion: All Brightside employees are expected to accept and champion Brightside’s Commitment to Diversity and Inclusion and should be well aligned with this commitment and Brightside’s core values.

Compensation: Brightside is proud to be a certified Living Wage employer. Expected salary range for this position: $72,000-$78,000/year (to commensurate with experience). A competitive extended health, dental, and vision package is provided to qualified employees upon hiring. An employer matching RRSP program is offered after three (3) months of successful employment.

 

HOW TO APPLY

Brightside is an inclusive employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you think you’d be a good fit for Brightside and this position, we invite you to submit your resume and cover letter in PDF format to careers@brightsidehomes.ca with “Plumber + {Your Name}” in the subject line. Postings will remain open until the specified submission deadline or until filled. We thank all applicants for their interest in these career opportunities; however, only candidates selected for an interview will be contacted. We thank all applicants for their interest.

 

Posted on March 31, 2022