Resources: COVID-19 Supports Directory (July 17)

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Below you will find a consolidated list of the most relevant resources. We recommend bookmarking this page for quick reference in the future.

COVID-19 Information

Non-medical information about COVID-19Translation services are available in more than 110 languages.
7:30 am – 8 pm daily.
1-888-COVID19 (1-888-268-4319)
or via text message at
For the deaf and hard of hearing, call 7-1-1
REACH UPCCIf experiencing more than mild symptoms and would like to be tested, you can access the UPCCFor consultation with a nurse call

Community Supports

non-emergency line
For city services, noise complaints, language interpretation, reporting of vandalism.Call 3-1-1
Quarantine Conflict Resolution ServiceTo help with residents with increased neighbour conflicts due to COVID-19.

Delivery Services

Safe Seniors, Strong CommunitiesGrocery shopping and delivery, meal preparation and delivery, prescription pickup and delivery, phone/virtual friendly visits.Call 2-1-1 for more information
VCH Grocery Shop by PhoneThis program helps people with grocery shopping. Call a designated order line to place an order. Volunteers will then pick up and deliver the groceries to your home.For more information please contact:
JFS Community Care HotlineProvides essential services including; meal or food bank grocery delivery, counselling/emotional support, friendly phone “visiting.”Call: 604-558-5719
Emergency Relief Society of VancouverTheir priority is getting medication to seniors, but they also work to get food and medication to anybody choosing to self-isolate due to the COVID-19 pandemic.

Health Supports

Babylon by Telus Health (mobile app)Babylon is a free healthcare mobile app that allows you to check symptoms, consult with doctors by video, get prescriptions and referral, and access your health records. Consultations with doctors are covered under the Medical Services Plan (MSP).
Psychological First-Aid ServicesAll British Columbians now have access to free psychological first-aid.The telephones-based support is accessible by calling
Seniors Abuse & Information Line (SAIL)For older adults who have been abused or mistreated.Call the Seniors Abuse & Information Line (SAIL) at 604-437-1940 or toll free at 1-866-437-1940
Health informationConnecting to a registered nurse, qualified exercise professionals, pharmacistsCall 8-1-1

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