Below you will find a consolidated list of the most relevant resources. We recommend bookmarking this page for quick reference in the future.
|Non-medical information about COVID-19||Translation services are available in more than 110 languages.|
7:30 am – 8 pm daily.
or via text message at
For the deaf and hard of hearing, call 7-1-1
|REACH UPCC||If experiencing more than mild symptoms and would like to be tested, you can access the UPCC||For consultation with a nurse call|
|For city services, noise complaints, language interpretation, reporting of vandalism.||Call 3-1-1|
|Quarantine Conflict Resolution Service||To help with residents with increased neighbour conflicts due to COVID-19.||https://www.mediatebc.com/resolving-other-disputes/quarantine|
|Safe Seniors, Strong Communities||Grocery shopping and delivery, meal preparation and delivery, prescription pickup and delivery, phone/virtual friendly visits.||Call 2-1-1 for more information|
|VCH Grocery Shop by Phone||This program helps people with grocery shopping. Call a designated order line to place an order. Volunteers will then pick up and deliver the groceries to your home.||For more information please contact:|
|JFS Community Care Hotline||Provides essential services including; meal or food bank grocery delivery, counselling/emotional support, friendly phone “visiting.”||Call: 604-558-5719|
|Emergency Relief Society of Vancouver||Their priority is getting medication to seniors, but they also work to get food and medication to anybody choosing to self-isolate due to the COVID-19 pandemic.||https://www.ersv.ca|
|Babylon by Telus Health (mobile app)||Babylon is a free healthcare mobile app that allows you to check symptoms, consult with doctors by video, get prescriptions and referral, and access your health records. Consultations with doctors are covered under the Medical Services Plan (MSP).||https://www.telus.com/en/bc/health/personal/babylon|
|Psychological First-Aid Services||All British Columbians now have access to free psychological first-aid.||The telephones-based support is accessible by calling|
|Seniors Abuse & Information Line (SAIL)||For older adults who have been abused or mistreated.||Call the Seniors Abuse & Information Line (SAIL) at 604-437-1940 or toll free at 1-866-437-1940|
|Health information||Connecting to a registered nurse, qualified exercise professionals, pharmacists||Call 8-1-1|