Brightside Community Homes Foundation (“Brightside”) is a private-sector, non-profit organization that owns and manages 26 buildings across the city of Vancouver, providing affordable housing to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1000 residents.

 

COMMITMENT TO DIVERSITY

At Brightside, we envision a future where all people have access to homes within a safe, vibrant and healthy community. We are committed to recognizing and reflecting the diversity of the people we house, the communities we build, and the talent we employ. Brightside fosters an inclusive workplace culture where ideas, individual abilities and diverse perspectives are valued and each person is encouraged to learn, develop, and contribute in a meaningful way.

 

OPPORTUNITY

Brightside is seeking a full-time, permanent Dispatch Coordinator to join our Field Team, reporting to the Director of Property Services. The successful candidate will demonstrate a high level of professionalism and exceptional interpersonal skills, with the ability to remain calm and composed in fast-paced, high-pressure situations whether interacting in person, via email, or over the phone. Strong computer skills, excellent organizational abilities, and a high degree of autonomy are essential, along with keen attention to detail and consistent follow-through.

 

MAIN AREAS OF FOCUS

  • To receive and courteously respond to high-volume, incoming calls/requests (for repairs and/or maintenance) from residents and promptly action accordingly;
  • To coordinate with Brightside Field Technicians and/or third-party contractors to facilitate entry into suites and completion of repair(s);
  • To ensure proper documentation of notices, repair requests, building memos, turnovers, follow-up notes, and/or other required communication in Brightside’s CRM database system;
  • To assist with the management of third-party contractor activities for goods and services, including obtaining quotes, preparing tender documents, and following-up on assigned work orders; and
  • To ensure successful completion of repair and/or maintenance services.

 

KEY RESPONSIBILITIES

  • In response to request for repairs, prepare and issue Landlord’s “Notice to enter premises” for suite access and coordinate delivery of notices in accordance with the Residential Tenancy Act;
  • Work collaboratively with Brightside’s Housing Services team and Field team to ensure efficient workflows and quick turnaround times;
  • Collect, scan, and log [hard copy] repair requests and input into Brightside’s CRM database, ShareVision, to initiate work orders;
  • Log and track repair requests, turnovers, and follow-up notes in ShareVision to ensure clear and consistent communication across departments;
  • Prepare and issue Purchase Orders (POs) and/or Scope(s) of Work up to $2,500 CAD, as directed;
  • Coordinate and facilitate reactive maintenance requests and schedule preventative maintenance as per the Brightside’s Maintenance Schedule and ensure successful completion;
  • Coordinate building and/or suite access for third-party contractors;
  • Assist with addressing suite maintenance issues such as hoarding, pest control, and/or other special issues;
  • Prepare and issue “Notice to enter premises” for Pest Control inspections, treatments, preventative maintenance, ad-hoc and/or annual suite inspections, and log (and address) findings;
  • Assist Director of Property Services with capital project planning, tracking, and execution, as required;
  • Address and/or re-direct resident inquiries to the appropriate department for follow-up;
  • Assist with tracking and maintaining inventory of parking and storage facilities;
  • Participate as a member of Brightside’s Health and Safety Committee;
  • Perform daily Safety and Security protocol checks for Field Technicians;
  • To act as a point of contact in the case of an emergency, as guided by the Brightside Recovery Plan;
  • Coordinate the “After-Hours On-Call Schedule” for the Field Technicians;
  • Coordinate restoration work and perform administrative duties related to insurance claims, as required;
  • Assist with onboarding and training of new Field Technicians, as required; and
  • Provide general administrative support and other duties as assigned by the Director of Property Services, as required.

The preceding job description is not exhaustive and may change from time to time depending on the needs of Brightside. Additional responsibilities may be assigned as the role develops and priorities shift.

 

SKILLS & EXPERIENCE

  • Minimum 2 years’ experience in fast-paced call centre, customer service, and/or administrative role;
  • Proven ability to prepare professional written documents, correspondence, notices, and/or other external-facing communications;
  • Exceptional written and oral communication skills including the ability to communicate effectively and inclusively with a variety of individuals, while also maintaining the highest levels of professionalism and confidentiality;
  • Good working knowledge of the Residential Tenancy Act is an asset;
  • Strong organizational skills, time management, and accountability;
  • Practical working knowledge of Office 365 including Outlook, Word, Excel, PowerPoint, Photoshop, and PDF Software;
  • Ability to work respectfully, knowledgeably, and effectively with our residents and/or other vulnerable populations; and
  • Ability to demonstrate patience, tolerance, diplomacy and exercise tact and good judgement when dealing with a variety of individuals of diverse cultural, educational and socio-economic backgrounds.

 

ADDITIONAL INFORMATION

Brightside has pledged a “Commitment to Diversity and Inclusion”; the successful incumbent will be aligned with this commitment and the Foundation’s core values. Brightside is also proud to be a certified Living Wage employer. Salary range for this position is $57,000-$62,000 per annum. A competitive extended health, dental and vision package is provided to qualified employees upon hiring. Employer-Matching RRSP program is offered after three (3) months of successful and continuous employment.
A criminal record check for working with vulnerable children and adults is required for this position.

 

HOW TO APPLY

Brightside is an inclusive employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you are looking to work with a values-driven organization and think you would be a good fit for this position, we invite you to submit your resume and cover letter in PDF format to careers@brightsidehomes.ca with “Dispatcher + {Your Name}” in the subject line. Postings will remain open until the specified submission deadline or until filled. We thank all applicants for their interest in this career opportunity, however, only candidates selected for an interview will be contacted. We thank all applicants for their interest.

 

Posted January 28, 2026