COVID-19 FAQ

en English

How is Brightside responding to COVID-19?

  • Our priority is the health, safety, and well-being of our residents and staff.
  • We urge all residents to take the necessary precautions to stay well and to prevent the spread of COVID-19, and have been sharing direction provided by the Provincial Health Officer.
  • We have increased cleaning and sanitizing common areas across our 26 properties.
  • We have also taken direct steps to help our residents practice social/physical distancing including reducing our maintenance services to emergency repairs only and halting any booking requests for amenity rooms.

What is Brightside doing to keep residents informed?

  • We will continue to keep residents updated regularly through our website, mail drops to residents, and posters in building lobbies.
  • We will also provide information about programs and resources that may be available to our residents through partners or other organizations.
  • We thank all of our residents and partners for their cooperation in protecting our communities.

How often is Brightside cleaning its buildings?

  • Our buildings are cleaned and sanitized thoroughly once a week, using cleaning products that kill viruses.
  • In addition, twice a week, our maintenance staff sanitize door handles, elevator buttons, and other high-touch surfaces in common areas in all buildings.
  • We urge all residents to take the necessary precautions to stay well and to prevent the spread of COVID-19, including social distancing and frequent, thorough hand-washing.

What if I am unable to pay my rent during this time?

  • No resident will lose their home during this time as a result of not being able to pay their rent.
  • Brightside is upholding a moratorium on Notices to End Tenancy for non-payment of rent during the COVID-19 pandemic.
  • Some residents whose employment income has stopped or decreased due to circumstances related to the COVID-19 pandemic may also be eligible for a rent adjustment.
  • On March 25, 2020, the BC Government announced measures to support renters, which include a rental supplement of up to $500 per month.
  • We will continue to provide information about programs and resources that may be available to our residents from other organizations.