Brightside Community Homes Foundation
#300 – 905 West Pender Street,
Vancouver, B.C.
V6C 1L6

P: (604) 684 3515
F: (604) 684 3677

Resident Support Specialist

Full-Time, Permanent Position
Brightside Head office, (Downtown Vancouver) & Brightside Residential Buildings

Brightside Community Homes Foundation (“Brightside”) is a private-sector, non-profit organization that owns and manages 26 buildings across the city of Vancouver, providing affordable housing to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1000 residents.

 

OPPORTUNITY
Brightside is currently seeking to fill a full time, experienced position on our Community Development & Resident Support (CDRS) team in the role of Resident Support Specialist, reporting to the Director, Community Development & Resident Support (CDRS). The purpose of this position is to provide individualized support to residents through the assessment of resident needs, provision of information and referral services, escalation of needs to public health sector and application of the Residential Tenancy Act as required. This is a key leadership role which will provide support and guidance to Brightside staff engaging with vulnerable residents whilst working in collaboration with the Director, CDRS to develop effective referral processes and partnerships with service providers in the public and not for profit sectors. Additionally, this role with support the community development portfolio and function in collaboration with the Operations and Community Real Estate teams.

 

MAIN AREAS OF FOCUS

  • To develop and provide comprehensive resident support including full review of benefits and supports available to residents (e.g. Guaranteed Income Supplement), in collaboration with internal and external service providers and within the boundaries of independent living
  • To escalate health and safety concerns of residents to the public health authorities
  • To facilitate access to and/or referral to specialized support services
  • To work collaboratively with the Brightside Field Team in conducting suite inspections and responding to resident concerns (e.g. documenting inspection results, providing service referrals, assisting with the recommendation and development of eviction cases)
  • To establish and ensure best practices are maintained in the provision of resident support including adherence to the Residential Tenancy Act, the Adult Guardianship Act and maintaining Brightside’s role as an independent living provider

 

KEY POSITION RESPONSIBILITIES

  • Research and liaise with organizations that provide community programs directed to seniors and persons with disabilities
  • In collaboration with the Community Development Coordinator, lead and facilitate information sessions with residents about community building initiatives such as community gardens, social and educational activities that will enhance their quality of life and promote positive mental health
  • Provide ongoing support and guidance to Brightside staff in managing difficult interactions with residents
  • Identify opportunities for streamlining internal resident support systems, including the ongoing development of formalized referral processes
  • Foster effective collaborations with public and not for profit health and social service providers
  • Lead and/or participate in academic research being conducted by universities with Brightside residents
  • Accurately document resident needs, critical incidents and other events to ensure effective and timely follow up responses and escalation to law enforcement or public health, as needed
  • Ensure that all resident interactions are documented following Residential Tenancy Act guidelines
  • In collaboration with Operations, prepare documents for arbitration, eviction and/or other interventions
  • Assist in the continued development of a trauma informed workplace, frontline worker support (e.g. incident debriefing) and identification of opportunities to enhance overall workplace wellbeing (e.g. identifying training opportunities)

The preceding job description is not exhaustive and may change from time to time depending on the needs of the Foundation.

 

SKILLS & EXPERIENCE

  • Minimum three to five (3-5) years, high level experience working with vulnerable adults, specifically seniors, living independently with complex physical and mental health challenges, social isolation, and other concerns
  • Ability to demonstrate patience, tolerance, diplomacy and exercise tact and good judgement when dealing with a variety of clients of diverse cultural, educational and socio-economic backgrounds and behavioral issues
  • Ability to establish and maintain boundaries for self and others
  • Experience working in collaboration with the public health sector
  • Demonstrated ability to effectively communicate concerns, verbally and in writing, and the need for intervention
  • Ability to effectively manage competing work priorities, communicate changes in resident needs, meet complex deadlines and work independently
  • Ability to effectively use technology including web platforms (Zoom), computer programs (Word and Excel) and have experience with using database systems

 

ADDITIONAL INFORMATION

  • The successful incumbent will be an organized, self-starter that thrives on problem solving challenges and delivering customer service excellence. They will be effective communicators, able to work with ambiguity, comfortable working with vulnerable populations and be able to enforce and/or recommend adaptations to policy with a high level of compassion and integrity, while working within and supporting organizational protocols. They will lead by example and be an exceptional team player. They will accept and champion Brightside’s “Commitment to Diversity and Inclusion” and will be aligned with this commitment and the Foundation’s core values.
  • A criminal record check for working with vulnerable children and adults is required for this position.
  • A competitive and comprehensive benefits package is provided to qualified employees upon hiring; RRSP matching program is available after three months of successful employment.
  • Salary: Commensurate with experience.
  • Opportunities for remote work, in accordance to Brightside’s Remote Work Policy.

 

HOW TO APPLY
We always look forward to receiving applications from great people who would like to work with us! If you think you’d be a good fit for Brightside and this exciting position, we invite you to submit your resume and cover letter in PDF format to: careers@brightsidehomes.ca with “Residential Support Specialist + {Your Name}” in the subject line. Postings will remain open until the specified submission deadline or until filled. We thank all applicants for their interest in these career opportunities, however, only candidates selected for an interview will be contacted. We thank all applicants for their interest.

Posted on October 8, 2020

Sign up for our Newsletter

  • *Brightside does not share you email and you can unsubscribe at anytime.